Msowoya told CNN his family decided to take a train back home to Boston after spending three days in Newark airport. We stood in line for 6 hours at luggage claim only to be told that they won’t be giving anyone their luggage and they should file a claim and pray and hope that their luggage gets delivered to them,” Msowoya said. We didn’t get any help and later tried to get our bags to cancel the trip. “We had to go to the customer service line, which had taken us 10 hours the previous day. Msowoya said his family was eventually booked on another United Airlines flight that was scheduled to take off Monday evening, but it was also canceled. Msowoya told CNN that his United Airlines flight from Boston to Newark airport was delayed Sunday, which caused him and his family to miss their connecting United Airline flight from Newark to Johannesburg. Claude Ronnie Msowoya and his family spent three days trying to get to Johannesburg, South Africa, only to be forced to return home by train, without his baggage.
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